Online Discussion Forums

Iain Magee — Mon, 17 Sep 2007 23:38:44 GMT

The customer is sometimes right!
.... have your say.

One of the foundations of our company is a belief that, contrary to popular opinion, the customer is quite often right! All our products have benefited enormously from the active feedback we receive from clients and as software developers we strive to listen to what our end users tell us and to continually improve our products & services.

To this end we are pleased to launch our new Online Discussion Forums. These forums will provide a platform for us all to discuss the range of Eureka products & services.

Discussion Forums have been around for a long time but have been used most often by those of us in the IT industry. For many of our users this will be a new concept entirely and so we’ve put together a short list of Frequently Asked Questions to try and explain things ...

What is an Online Discussion Forum?

A forum is essentially an online message-board where you can post questions or requests. Your message can be read by any other forum user. The question may be answered by any forum user – including: other Eureka users, LCCS Developers & Support staff, Bizerba/Avery Engineers etc. Some topics will result in an online discussion between multiple people which may go on for several weeks!

I’m very busy. Why should I bother with this?

We know your time is precious ... so why should you spend time in our forums?

1. It enables you to play an active role in the future development of the software which helps run your business. For those clients who have a CarePack Subscription we are committed to rolling out updates on a regular basis. If there is something you want to see in the software then this is the place to ask. And if enough other people agree with you then there’s a good chance you’ll get your feature in a future release!

2. To learn how to use the software better. Over time we hope our forums will be visited regularly by many people who use our software in many different ways to manage their businesses. We believe you’ll be able to learn many useful techniques from the LCCS Developers and from each other which will improve the way you use Eureka in your business.

3. Because everyone needs something useful to do during a coffee break! J

Why should I post a question online when I can just phone the support line?

You can of course continue to phone our support team for help with any aspect of using our products or services – and for problems you need resolved quickly that’s still the best way to get an answer.

However, posting online helps in two ways :-

1. It gives other users access to the answer to your question – and the next time you may be able to learn from an answer to someone else’s question.

2. It opens up your question to other relevant people apart from LCCS. If it’s a question about something specific to running your business with Eureka then other business owners or the scale manufacturers may be best placed to help.

Isn’t this a bit risky for LCCS. What if I post something bad?

We believe that our products are good – and that our service is great! J However, we also know there are many ways we can improve and we don’t ever shy away from that. Our motto is simple. If it’s good please tell us – if it’s not, please tell us!

How can I register?

Registering and using the forums is very easy.

First,

1. Load up your Internet Browser (Internet Explorer, Firefox etc)

2. Open our web site: http://www.lccs.co.uk

3. Select “Discussion Forums” on the front page

Then,

1. Select Register at the top of the page

2. Fill in your details

3. We will send you an email to confirm your registration. Once you click on this and confirm it you will be a fully signed up member of the Eureka Community!

And then,

1. Browse through the forums.

2. Post a new topic or question

3. Post a comment or answer on an existing topic or question

Welcome to the Online Eureka Community!

LCCS Discussion Forums / Lakeland Computer Consultancy Services Ltd / Forum Announcements

Online Discussion Forums